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Members Honored with Better Business Bureau Awards

Universal Fidelity LP in Katy, Texas, is the recipient of a 2020 Better Business Bureau Pinnacle award for the greater Houston area.

The award recognizes the company’s commitment to excellence in the marketplace and to its employees. Universal Fidelity recently added a mentoring program to train the next leaders at the company.

North American Credit Services in Chattanooga, Tennessee, is a recipient of the 2020 Torch Ethics in the Marketplace Award from the Better Business Bureau of southeast Tennessee and northwest Georgia.

The BBB Torch Awards promote not only the importance of ethical business practices but also the efforts made by outstanding businesses demonstrating a solid commitment to marketplace trust. Each BBB Torch Award Winner has a unique opportunity to receive public recognition for their excellence in ethical business practices.

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UFLP Conducts Food Drive

Employees from the company banded together to donate supplies to community organizations damaged during Hurricane Harvey.

Universal Fidelity LP (UFLP) recently completed a food drive to support the Ballard House, a Katy, Texas-based organization dedicated to providing temporary housing in the community.

UFLP, an ACA International member company in Houston, organized the drive after Ballard House was flooded during Hurricane Harvey, according to chief financial officer and compliance director Jessica Hearn.

Ballard House has since reopened, but needed assistance from the community to rebuild its services, she said.

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Recovering from Hurricane Harvey

Jessica Hearn from Universal Fidelity LP in Houston recalls the before and after of Hurricane Harvey and the outpouring of community support among residents and businesses.

In the weeks since Hurricane Harvey, business and homeowners are still recovering from the storm that caused record rainfall and significant damage in many areas of Texas and Louisiana.

Universal Fidelity LP moved into its new headquarters in Houston a year ago in July. It used its remote location designated in its disaster recovery plan during the storm, said CFO and Compliance Director Jessica Hearn.

“We started watching the storm at the beginning of the week [in August],” Hearn said. “We started preparing at that time as if the storm was going to make an impact as the meteorologists were suggesting. The hurricane projection was not the news we wanted, but to add that high pressure was going to have it sit over Houston for days was even worse.”

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