Universal Fidelity LP ( UFLP ) is a woman-owned, professional call center and collection agency specializing in assisting creditors with recovering funds while respecting consumers. We understand that consumers are people, and we work hard to provide the best customer experience possible. Our creditor partners are confident in our ability to exceed performance expectations while maintaining the highest levels of security, compliance, transparency, and most of all, integrity.
UFLP is a leading provider of nationwide professional collection agency services for all types of creditors. We enable our creditor partners to focus on delivering their core products and services, while we focus on improving cash flow through call center, billing, and receivables management services.
UFLP is listed with the Better Business Bureau as an accredited business with an A+ rating. We are also active participants with ACA International and Receivables Management Association.
Universal Fidelity LP was founded in 1991 and is a family-owned and operated business. Since our beginning, we have been focused on providing professional, compliant, and consumer-focused collection agency services for our creditor partners. Over the past 30 years, we have continued to grow by becoming an extension of our client’s businesses providing business office support focused on protecting their brand while exceeding performance expectations.
Everything we do at Universal Fidelity LP is geared toward achieving our companies mission through the execution of our philosophy. We continually strive to provide a human touch to receivables management by providing the best possible experience for consumers.
Our Mission is to provide the best possible experience for everyone we come in contact with while exceeding their financial performance expectations.
Our Philosophy for achieving our mission is to treat all consumers with respect by maintaining the highest levels of security, compliance, transparency, and most of all, integrity. We continually exceed our client’s expectations by maintaining the focus on the consumer experience and ensuring that consumers are treated fairly.
Join Our Team
We Are Always Looking for Good People!
Are you looking for a lucrative career opportunity with benefits and room for advancement and personal growth? Universal Fidelity LP is currently hiring for various positions throughout our company. Our team is a family culture with a deep focus on compliance. UFLP hires self-starting professionals looking for an opportunity to succeed.
Customer Service Agent
Accounting – Payment Processing & Invoicing
Supervisors / Team Leaders
Experienced Sales and Marketing Representatives
General Office – Receptionist and Clerical
Our team is provided with best-in-class compensation and benefits. We invest in our people by offering:
- Medical / Dental / Vision Insurance
- Life Insurance
- Breakfast and Lunch Team Building
- Private Cubical
- White Noise Filter
- Certified Trainer on Staff
- Paid Vacation Time
- Floating Holiday Time
- And much more…
UFLP offers a fun, and professional work environment for our team. We understand the challenges of working in an office all day, and offer programs like flexible schedules, contests, and company-sponsored events to keep our team engaged and focused:
- Flexible Work Schedule
- Company Sponsored Lunches
- Work Day Recess
- Educational Lunch and Learns
- Contests and Recognitions
UFLP helps to make a difference in our community by volunteering in several different ways. Volunteering unites all our people from diverse backgrounds to work toward a common goal. Our team participates in:
- Annual Bunny visit to Texas Children’s Hospital
- Decorating Lunch Bags for Lunches for Love
- Food Drives
- Holiday Family Sponsoring