Welcome to Universal Fidelity LP

Universal Fidelity LP ( UFLP ) is a professional call center and collection agency specializing in assisting creditors with recovering funds while respecting consumers. We understand that consumers are people, and we work hard to provide the best customer experience possible. Our creditor partners are confident in our ability exceed performance expectations while maintaining the highest levels of security, compliance, transparency and most of all, integrity.

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Smart Infrastructure

Advanced databases and software with speech analytics maximize compliance

Operational Flexibility

We adapt to meet the needs, processes and systems used by our clients

Experienced Team

Providing our clients with quality call center and collection agency services since 1991

Corporate Culture

Our corporate cultural is focused on providing a positive consumer experience


Training & Education

UFLP University prepares agents to effectively communicate with consumers 

Industries Serviced

Universal Fidelity LP offers collection solutions to meet the specialized needs of various industries. UFLP’s decades of experience help us meet the unique client requirements of each industry while achieving best-in-class financial performance.

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Consumer Resources

Our goal is to provide the best consumer experience. As part of our commitment to providing a great experience, we have compiled financial education resources. These resources are a guide to improving an individual’s financial future. 

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Make a Payment

We offer a variety of ways to make a payment on your accounts. We accept payments online, over the phone, by mail or via most popular wire transfer services.

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