Advanced databases and software with speech analytics maximize compliance
We adapt to meet the needs, processes, and systems used by our clients
Providing our clients with quality call center and collection agency services since 1991
Our corporate culture is focused on providing a positive consumer experience
UFLP University prepares agents to effectively communicate with consumers
Universal Fidelity LP offers collection solutions to meet the specialized needs of various industries. UFLP’s decades of experience help us meet the unique client requirements of each industry while achieving best-in-class financial performance.
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Tips & News
KATY, Texas — Universal Fidelity LP (UFLP) is proud to announce Jessica Hearn as majority owner and CEO. We are pleased that UFLP is now certified as a Women-Owned Small Business by the Small Business Administration (SBA) under the WOSB program. UFLP is celebrating 30 years in the accounts receivable management (ARM) and call center industry this February.
Universal Fidelity LP (UFLP), an ACA International member in Katy, Texas, contributed to a toy drive during the holiday season. UFLP collected toy bears for local children after hearing about the drive organized by BEAR: A Resource for CPS Kids. BEAR provides animals to bring comfort to children in Child Protective Services and emergency situations.
Universal Fidelity LP in Katy, Texas, is the recipient of a 2020 Better Business Bureau Pinnacle award for the greater Houston area. The award recognizes the company’s commitment to excellence in the marketplace and to its employees. Universal Fidelity recently added a mentoring program to train the next leaders at the company.
Thank you very much for your interest in UFLP and our services. If you have any questions, please send us a message now!