Professional Call Center
1 800 580 8887
1904 Grand Parkway, Katy, Texas 77449
markunread_mailbox P. O. Box 5444 Katy, TX 77491
Solutions Partner
Welcome To UFLP
Professional Call CenterSolutions Partner
Universal Fidelity LP ( UFLP ) is a woman-owned, professional call center and collection agency specializing in assisting creditors with recovering funds while respecting consumers. We understand that consumers are people, and we work hard to provide the best customer experience possible. Our creditor partners are confident in our ability to exceed performance expectations while maintaining the highest levels of security, compliance, transparency, and most of all, integrity.
SMART INFRASTRUCTURE
Advanced databases and software with speech analytics maximize compliance
OPERATIONAL FLEXIBILITY
We adapt to meet the needs, processes and systems used by our clients
AN EXPERIENCED TEAM
Providing our clients with quality call center and collection agency services since 1991
A CORPORATE CULTURE
Our corporate cultural is focused on providing a positive consumer experience
TRAINING & EDUCATION
UFLP University prepares agents to effectively communicate with consumers
Universal Fidelity LP offers collection solutions to meet the specialized needs of various industries. UFLP’s decades of experience help us meet the unique client requirements of each industry while achieving best-in-class financial performance.
Industries We Service
Providing auto lenders with collection agency services that include specialized processes required in the recovering automotive loan and lease accounts.
Offering outsourced call center solutions customized for the needs of each client. We fill various roles including order-taking, customer service, and even support roles.
Our team is experienced in managing commercial receivables. Our specialists have a deep understanding of recovery opportunities unique to commercial accounts.
We customize sales and marketing engagements with our customers to expand their call center team capacity by providing professionally trained representatives.
Providing customized account servicing solutions for education lenders to improve cash flow from performing and non-performing portfolio segments.
We work with federal, state, and local governments and municipalities to assist in the process of collecting past due fees, dues, taxes, or other receivables.
Offering hospitals, physicians, and other medical-related organizations with cash flow management solutions to enable them to concentrate on patient care.
Trusted Since 1991
275,000+ Consumers
Licensed & Bonded
Learn How You Can Benefit
From Our Specialized
Call Center and Collection Agency Solutions
Certifications and Affiliations
UFLP News
Read Our Latest Articles,
Tips & News
Universal Fidelity LP (UFLP) is proud to announce Jessica Hearn as the majority owner and CEO. We are pleased that UFLP is now certified as a Women-Owned Small Business by the Small Business Administration (SBA) under the WOSB program.
Universal Fidelity LP (UFLP), an ACA International member in Katy, Texas, contributed to a toy drive during the holiday season. UFLP collected toy bears for local children after hearing about the drive organized by BEAR: A Resource for CPS Kids. BEAR provides animals to bring comfort to children in Child Protective Services and emergency situations.
The awards recognize the companies' commitment to the business marketplace in their communities as well as their employees.
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Have Any Questions?
Thank you very much for your interest in UFLP and our services. If you have any questions, please write us a message now!