UNIVERSAL fIDELITY LP
Enrichment Through Quality Partnerships
A wOMAN oWNED bUSINESS

Professional Call Center

& Collection Agency

Business Hours: Mon-Fri 8:00AM - 5:00PM

Professional Call Center Solutions Partner

Universal Fidelity LP ( UFLP ) is a woman-owned, professional call center and collection agency specializing in assisting creditors with recovering funds while respecting consumers. We understand that consumers are people, and we work hard to provide the best customer experience possible. Our creditor partners are confident in our ability to exceed performance expectations while maintaining the highest levels of security, compliance, transparency, and most of all, integrity.
infrastructure

SMART INFRASTRUCTURE

Advanced databases and software with speech analytics maximize compliance

flexibility

OPERATIONAL FLEXIBILITY

We adapt to meet the needs, processes, and systems used by our clients

team

AN EXPERIENCED TEAM

Providing our clients with quality call center and collection agency services since 1991

culture

A CORPORATE CULTURE

Our corporate culture is focused on providing a positive consumer experience

training

TRAINING & EDUCATION

UFLP University prepares agents to effectively communicate with consumers

Industries We Service

Universal Fidelity LP offers collection solutions to meet the specialized needs of various industries. UFLP’s decades of experience help us meet the unique client requirements of each industry while achieving best-in-class financial performance.

Trusted Since 1991

350,000+ Consumers

We help over 350,000 consumers a year to financial freedom.

Licensed & Bonded

The UFLP team helps consumers nationwide retain financial freedom.

Learn How You Can Benefit

From Our Specialized

Call Center and Collection Agency Solutions

Client Testimonials

Client Testimonials

News

Read Our Latest Articles,

Tips & News

It’s heartwarming to know that Universal Fidelity LP has been making a difference in the lives of children during Christmas since 1991. This year, the team was able to donate and fulfill the wishes of two children through Katy Christian Ministries.

KATY, Texas — Universal Fidelity LP (UFLP) is proud to announce Jessica Hearn as majority owner and CEO. We are pleased that UFLP is now certified as a Women-Owned Small Business by the Small Business Administration (SBA) under the WOSB program. UFLP is celebrating 30 years in the accounts receivable management (ARM) and call center industry this February.

Universal Fidelity LP (UFLP), an ACA International member in Katy, Texas, contributed to a toy drive during the holiday season. UFLP collected toy bears for local children after hearing about the drive organized by BEAR: A Resource for CPS Kids. BEAR provides animals to bring comfort to children in Child Protective Services and emergency situations.

Get in Touch

Have Any Questions?

Thank you very much for your interest in UFLP and our services. If you have any questions, please send us a message now!

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