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UNIVERSAL fIDELITY LP
Enrichment Through Quality Partnerships
A wOMAN oWNED bUSINESS

Professional Call Center

Solutions Partner
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Business Hours: Mon-Fri 8:00AM - 5:00PM Sat 8:00AM - 12:00PM CST

Professional Call Center Solutions Partner

Universal Fidelity LP ( UFLP ) is a woman-owned, professional call center and collection agency specializing in assisting creditors with recovering funds while respecting consumers. We understand that consumers are people, and we work hard to provide the best customer experience possible. Our creditor partners are confident in our ability to exceed performance expectations while maintaining the highest levels of security, compliance, transparency, and most of all, integrity.
infrastructure

SMART INFRASTRUCTURE

Advanced databases and software with speech analytics maximize compliance

flexibility

OPERATIONAL FLEXIBILITY

We adapt to meet the needs, processes, and systems used by our clients

team

AN EXPERIENCED TEAM

Providing our clients with quality call center and collection agency services since 1991

culture

A CORPORATE CULTURE

Our corporate culture is focused on providing a positive consumer experience

training

TRAINING & EDUCATION

UFLP University prepares agents to effectively communicate with consumers

Industries We Service

Universal Fidelity LP offers collection solutions to meet the specialized needs of various industries. UFLP’s decades of experience help us meet the unique client requirements of each industry while achieving best-in-class financial performance.

Trusted Since 1991

350,000+ Consumers

We help over 350,000 consumers a year to financial freedom.

Licensed & Bonded

The UFLP team helps consumers nationwide retain financial freedom.

Learn How You Can Benefit

From Our Specialized

Call Center and Collection Agency Solutions

Contact us

Certifications & Affiliations

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Client Testimonials

Client Testimonials

News

Read Our Latest Articles,

Tips & News

UFLP News
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Jessica Hearn Named Majority Owner and CEO

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February 3, 2021

KATY, Texas — Universal Fidelity LP (UFLP) is proud to announce Jessica Hearn as majority owner and CEO. We are pleased that UFLP is now certified as a Women-Owned Small Business by the Small Business Administration (SBA) under the WOSB program. UFLP is celebrating 30 years in the accounts receivable management (ARM) and call center industry this February.

BEAR-kids-header

The ACA member collected donations for BEAR: A Resource for CPS Kids in Texas.

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January 6, 2021

Universal Fidelity LP (UFLP), an ACA International member in Katy, Texas, contributed to a toy drive during the holiday season. UFLP collected toy bears for local children after hearing about the drive organized by BEAR: A Resource for CPS Kids. BEAR provides animals to bring comfort to children in Child Protective Services and emergency situations.

BBB-Torch-Awards

Members Honored with Better Business Bureau Awards

•
August 10, 2020

Universal Fidelity LP in Katy, Texas, is the recipient of a 2020 Better Business Bureau Pinnacle award for the greater Houston area. The award recognizes the company’s commitment to excellence in the marketplace and to its employees. Universal Fidelity recently added a mentoring program to train the next leaders at the company.

Get in Touch

Have Any Questions?

Thank you very much for your interest in UFLP and our services. If you have any questions, please send us a message now!

+1 281 647 4100
client.services@uflp.com
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