Welcome to Universal Fidelity LP
Universal Fidelity LP ( UFLP ) is a professional call center and collection agency specializing in assisting creditors with recovering funds while respecting consumers. We understand that consumers are people, and we work hard to provide the best customer experience possible. Our creditor partners are confident in our ability exceed performance expectations while maintaining the highest levels of security, compliance, transparency and most of all, integrity.
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Smart Infrastructure
Advanced databases and software with speech analytics maximize compliance
Operational Flexibility
We adapt to meet the needs, processes and systems used by our clients
Experienced Team
Providing our clients with quality call center and collection agency services since 1991
Corporate Culture
Our corporate cultural is focused on providing a positive consumer experience
Training & Education
UFLP University prepares agents to effectively communicate with consumers
Industries Serviced
Universal Fidelity LP offers collection solutions to meet the specialized needs of various industries. UFLP’s decades of experience help us meet the unique client requirements of each industry while achieving best-in-class financial performance.
Financial Institutions
We provide collection and recovery services for financial institutions offering deposit accounts, credit cards and other forms of consumer and commercial credit.
Call Center Solutions
Offering outsourced call center solutions customized for the needs of each client. We fill various roles including order-taking, customer service and even support roles.
Education Loans
Providing customized account servicing solutions for education lenders to improve cash flow from performing and non-performing portfolio segments.
Direct Marketing
We customize sales and marketing engagements with our customers to expand their call center team capacity by providing professionally trained representatives.
Commercial Receivables
Our team is experienced managing commercial receivables. Our specialists have a deep understanding of recovery opportunities unique to commercial accounts.
Automotive Loans
Providing auto lenders with collection agency services that include specialized processes required in the recovering automotive loan and lease accounts.
Healthcare Accounts
Offering hospitals, physicians and other medical related organizations with cash flow management solutions to enable them to concentrate on patient care.
Government – Municipalities
We work with federal, state and local governments and municipalities to assist in the process of collecting past due fees, dues, taxes or other receivables.
Learn How You Can Benefit from our Specialized Call Center and Collection Agency Solutions