UFLP Consumer Resources Financial Education
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Universal Fidelity LP (UFLP)

Universal Fidelity LP ( UFLP ) is a professional call center and collection agency specializing in assisting creditors with recovering funds while respecting consumers. We understand that consumers are people, and we work hard to provide the best customer experience possible. Our creditor partners are confident in our ability exceed performance expectations while maintaining the highest levels of security, compliance, transparency and most of all, integrity.

UFLP is a leading provider of nationwide professional collection agency services for all types of creditors. We enable our creditor partners to focus on delivering their core products and services, while we focus on improving cash flow through call center, billing and receivables management services.

UFLP is listed with the Better Business Bureau as an accredited business with an A+ rating. We are also active participants with ACA International and Receivables Management Association.

Just some of the reasons that creditors choose to partner with UFLP

  • ISO Certified
  • PCI/DSS Compliant
  • HIPAA Compliant
  • Licensed in Required Jurisdictions
  • ACA Certified Trainer
  • Detailed Policies & Procedures
  • Live Agent Monitoring
  • Speech Analytics
  • Disaster Recovery
Universal Fidelity LP was founded in 1991 and is a family owned and operated business. Since our beginning, we have been focused on providing professional, compliant, and consumer focused collection agency services for our creditor partners. Over the past 25 years, we have continued to grow by becoming an extension of our client’s businesses providing business office support focused on protecting their brand while exceeding performance expectations.

Everything we do at Universal Fidelity LP is geared toward achieving our companies mission through the execution of our philosophy. We continually strive to provide a human touch to receivables management by providing the best possible experience for consumers.

Our Mission is to provide the best possible experience for everyone we come in contact with, while exceeding their financial performance expectations.

Our Philosophy for achieving our mission is to treat all consumers with respect by maintaining the highest levels of security, compliance, transparency and most of all, integrity. We continually exceed our client’s expectations by maintaining the focus on the consumer experience and ensuring that consumers are treated fairly.

Learn How You Can Benefit from our Specialized Call Center and Collection Agency Solutions

Certifications and Affiliations


Receivable Management Association
American Collection Association
GSA
Better Business Bureau
Small Business Administration
ISO
Texas BUC$
Texas BUC$
PCI

Consumer Resources

Our goal is to provide the best consumer experience. As part of our commitment to providing a great experience, we have compiled financial education resources. These resources are a guide to improving an individual’s financial future. 

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Make a Payment

We offer a variety of ways to make a payment on your accounts. We accept payments online, over the phone, by mail or via most popular wire transfer services.

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