Welcome To UFLP
Professional Call CenterSolutions Partner
Universal Fidelity LP ( UFLP ) is a woman-owned, professional call center and collection agency specializing in assisting creditors with recovering funds while respecting consumers. We understand that consumers are people, and we work hard to provide the best customer experience possible. Our creditor partners are confident in our ability to exceed performance expectations while maintaining the highest levels of security, compliance, transparency, and most of all, integrity.
Advanced databases and software with speech analytics maximize compliance
We adapt to meet the needs, processes and systems used by our clients
AN EXPERIENCED TEAM
Providing our clients with quality call center and collection agency services since 1991
A CORPORATE CULTURE
Our corporate cultural is focused on providing a positive consumer experience
TRAINING & EDUCATION
UFLP University prepares agents to effectively communicate with consumers
Universal Fidelity LP offers collection solutions to meet the specialized needs of various industries. UFLP’s decades of experience help us meet the unique client requirements of each industry while achieving best-in-class financial performance.
Industries We Service
Learn How You Can Benefit
From Our Specialized
Call Center and Collection Agency Solutions
Certifications and Affiliations
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Tips & News
Universal Fidelity LP (UFLP) is proud to announce Jessica Hearn as the majority owner and CEO. We are pleased that UFLP is now certified as a Women-Owned Small Business by the Small Business Administration (SBA) under the WOSB program.
Universal Fidelity LP (UFLP), an ACA International member in Katy, Texas, contributed to a toy drive during the holiday season. UFLP collected toy bears for local children after hearing about the drive organized by BEAR: A Resource for CPS Kids. BEAR provides animals to bring comfort to children in Child Protective Services and emergency situations.
The awards recognize the companies' commitment to the business marketplace in their communities as well as their employees.
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Thank you very much for your interest in UFLP and our services. If you have any questions, please write us a message now!